March 3rd – 7th 2025

Theme of the week: The Importance of Reviews 

Happy Monday, team! Let’s kick off the week by focusing on the power of reviews and how they impact our company. 

Reviews are more than just star ratings—they’re reflections of the service we provide and the trust we earn. Here’s why they matter:

• First Impressions Count: For many potential customers, reviews are their first glimpse into who we are and how we can help. Positive reviews build credibility and invite people to trust us.

• Customer Connections: Reviews give us insight into what we’re doing well and where we can grow. They help us improve and deepen relationships with our customers. 

• A Competitive Edge: In a dynamic market, strong, positive reviews can set us apart and drive more business our way. 

We use Podium to make sending invitations for reviews quick and easy, but don’t forget about the power of Google, too—Google is often the first place people look when researching our company! Reviews are a vital part of our growth, and they showcase the incredible work you do every day. Let’s make it a goal to prioritize them this week!

Im-prove-ment / im’prōōvmənt/ 

“The process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about the better state.”

Thank you to the HR Department for today’s training content! 

At our company, we strive for continuous improvement for all. To continually improve, HR provides trainings for all employees! Today, we will be checking out a new training. Set aside some time today and let’s grow together! Simply click the link to bring up the path, log in, and click Enroll to get started. Don’t have an account on 360Learning yet? Reach out to HR to get set up.

Objective: Demonstrate how everyone contributes to a “5-Star” customer experience, whether directly or indirectly, to help the company gain valuable reviews.

Warm-Up Question: Think about a time when you received positive feedback. How did it make you feel? 

Activity:

• Customer-facing employees: Pair up to practice asking for reviews at the end of an interaction. Switch roles and refine your approach. 
• Non-customer-facing employees: Reflect on how your work supports the team’s efforts to create exceptional customer experiences. Share one way you can indirectly contribute to a positive review.

Key Takeaway: Even if you’re not customer-facing, strive to work in a way that would earn a glowing review for the company. Excellence starts with every team member! 

Today, we’re focusing on the impact of customer reviews—a window into how our work is truly making a difference.

💚 Alpine Home Medical: “I have had one of the all-time great service experiences from Alpine. The Technician that worked with me was very well educated on the technical options for my Pride jazzy needed to meet my medical needs. Knowledgeable, helpful and totally professional. I give Alpine my Five Star rating for their program start to finish.” – Don, Ogden Location 

🧡  Copper Star Home Medical: “Copper Star Home Medical Supplies Phoenix is the best Medical Supply store for any and all Medical needs. From Equipment to Medical supplies, they have a large selection and staff is very kind, helpful and knowledgeable. I highly recommend Copper Star Home Medical Phoenix to everyone.” – Marsha, Phoenix Location 

💚  You Can Home Medical: “This place is awesome!! I fractured my ankle, and they helped make my life a million times easier. I first bought a boot at this store and the guy was very nice and helpful. Then after finding out it was a more serious injury I stopped by another location in Littleton close to my doctor’s office. They didn’t have a scooter available to rent so she called the Parker store. They had it all adjusted and ready to go before I even got there. Extremely friendly staff! Highly recommend.” – Stephen, Parker AND Littleton Locations 

Dear Caddis, Alpine, Copper Star, and You Can Employees:

Today is National Employee Appreciation Day, and we could not let the day go by without reaching out to thank you. What you do every day makes a lasting impact, and today we want to take a moment to celebrate you. Your hard work, dedication, and contributions are the heart of this team, and we are grateful to have you here. 

Thank you for being such a valued member of our team. Let today’s Huddle be a reminder that your efforts are noticed and appreciated—not just today, but every day. Keep being amazing!