June 16th – 20th 2025

Theme of the Week: Beyond the Sale 💰

Sales aren’t just about transactions—they’re about creating an exceptional customer experience. This week, let’s focus on going above and beyond the sale, understanding that every single one of us plays a role in making that happen.

Whether you’re on the frontlines assisting customers, working behind the scenes to ensure operations run smoothly, or supporting your teammates, your contributions matter. Together, we shape the entire customer journey.

Ask yourself:

• What behind-the-scenes action can I take to improve the customer journey?
• How can I anticipate needs—whether for the customer or my coworkers—to go the extra mile?

From delivering exceptional service to creating smooth processes, every role impacts the customer experience. Let’s make it our mission this week to bring our best to the table and find ways to elevate every interaction.

Challenge yourself:

• What can you do today to make a small yet meaningful difference? Whether directly or indirectly, your part makes an impact.

At our organization, we love to promote from within. There is always room for growth, and we’re excited to share some available opportunities!

Do you know about our Hire-A-Friend referral program? The total payout for the “referring” employee is $500!

• $100 at 30 days of employment
• $200 at 6 months of employment
• $200 at 1 year anniversary of employment

Both the hired employee and the referring employee must be employed in the above timeframe for the referring employee to be eligible for a payout.

Do you ever feel like you don’t belong in your role or that your successes are just luck? That’s imposter syndrome—a sneaky, self-doubtful voice that tries to downplay all the hard work and value you bring. But here’s the thing: you were chosen for a reason, and your contributions matter to this team.

To explore this further, we’ll use the Clance Imposter Phenomenon (IP) Scale—a tool that can help you recognize if imposter syndrome is something you’re experiencing. Take a few minutes to complete the scale and reflect on your responses.

Afterward, you’ll be encouraged to fill out a worksheet focusing on the “What If Bias”—a technique that challenges self-doubt. It helps reframe those “What if I’m not enough?” thoughts into empowering “What if I succeed?” questions.

By the end, you’ll have practical insights into your mindset and a plan for overcoming self-limiting beliefs. Let’s start exploring the value and skills you already bring to the table!

Today, we’re reflecting on January 15th, 2021, when Copper Star Home Medical proudly acquired Valley Medical Supplies, bringing four new store locations into our family. This exciting milestone set the stage for our continued growth, and today in 2025, we proudly operate five thriving locations across Arizona, solidifying our position as the premium retail medical supplier in the region.

This acquisition was more than just expanding store locations — it was about growth, service, and community impact:

• Expanding Reach: This allowed us to bring high-quality medical solutions to even more customers in Arizona.
• Premium Reputation: Through outstanding customer care, exceptional products, and community trust, we’ve continued to elevate our brand.

Here’s a fun throwback to the grand opening celebration after one of our big milestones. It’s a great reminder of the vision, energy, and momentum that brought us to where we are today.

HR put together this quick reference guide to make it easier to know who to reach out to when you need it.
Having the right contact on hand makes all the difference—keep this guide handy for whenever you need to connect with the right team.

View and save the attached resources for the full contact list across all companies.