The Customer Lens
This week, let’s think beyond our individual tasks and consider the bigger picture: how our work shapes the customer’s journey from start to finish. Even small actions—like double-checking an order or answering a question clearly—have a ripple effect.
As you plan your day, ask:
“If I were the customer, what would make this experience seamless and reassuring?”
Keeping the customer lens front and center helps us make smarter choices, catch mistakes before they happen, and create moments that truly matter.
POC Offerings
We’ve simplified our portable oxygen concentrator (POC) offerings across all companies to make it easier for both employees and customers. A new trifold collateral piece is now available to help guide conversations and ensure consistency.
Take a few minutes today to review the streamlined “standard” POC options. The more familiar you are, the more confident you’ll be in explaining choices to customers and matching them with the right solution.
Access Your POC Trifold
Click the link for your company to be directed to the new POC Trifold!
Building Product Knowledge
No matter what role you’re in — whether you’re on the phones with customers, working behind the scenes, or supporting the team in another way — product knowledge is essential. When you know our products inside and out, you can answer questions with confidence, guide conversations in the right direction, and support both customers and coworkers more effectively.
After watching, talk with your team about:
- How product knowledge impacts your role, whether you’re on calls or not.
- Which of these approaches could help you better support customers.
- How having stronger product knowledge makes it easier to work as a team.
Watch the Video
Click the video player below to watch today’s video. For the best viewing experience, be sure to switch to fullscreen mode.
Final Days: POC Promo $50 Battery
This is it—the final week of our Summer Travel Promo!
Promo Highlight:
Buy any portable oxygen concentrator (POC) and get an extra battery for just $50.
It’s our best oxygen deal of the year, giving customers freedom and peace of mind—especially while traveling this summer.
- Share why it matters: Travel-friendly, extended use, added convenience.
- Offer both battery options: Let customers choose standard or extended.
- Set goals: Personal or team POC sales tied to this promo.
- Connect every customer to the freedom this deal provides.
- Support the promo behind the scenes—every little action counts.
Let’s finish strong and make this last week count!
Every Impact
Every role in our company impacts the customer—even if you never speak to them directly. Behind-the-scenes work, accuracy, speed, and teamwork all shape the customer’s experience.
As you go through your day, pause and ask: How does my work right now make the customer’s experience better?
