May 5th – 9th 2025

Theme of the Week: Serving with Compassion 💗

At the heart of what we do is service—not just fulfilling needs but doing so with empathy and understanding. Serving with compassion goes beyond transactions; it builds trust, fosters loyalty, and creates a lasting positive impression on those we serve. Whether you’re customer-facing or behind the scenes, compassion enhances every interaction and drives our mission forward.

So, how can we embrace a compassionate mindset in our day-to-day work? Here are a few strategies:

1. Empathy First: Take a moment to step into the other person’s shoes. Whether a customer is frustrated, confused, or overwhelmed, offering empathy—like saying, “I hear you” or “Let’s solve this together”—can turn a tough interaction into a positive experience.

2. Find the Emotion Behind the Need: Understanding customer emotions can guide how you approach a situation. Studies show that responding with proactive, compassionate messages significantly enhances customer satisfaction and brand loyalty. Even in difficult situations, your tone, patience, and willingness to listen can make all the difference.

Let’s start this week with compassion as our guide, treating everyone—customers, teammates, and ourselves—with care and respect.

Im-prove-ment / im’prōōvmənt/

Thank you to the HR Department for today’s training content!

“The process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about the better state.”

At our company, we strive for continuous improvement for all. To continually improve, HR provides trainings for all employees!
Today, we will be checking out a new training. Set aside some time today and let’s grow together! Simply click the link to bring up the path, log in, and click Enroll to get started. Don’t have an account on 360Learning yet? Reach out to HR to get set up.

With our current Microsoft 365 licensing model, all users have access to a wide range of applications designed to enhance our daily work. These apps are included in our licensing at no additional cost and are available for everyone to use and explore.

We encourage you to take a few moments to browse the available tools and resources. Microsoft also offers extensive free documentation and learning materials for each application, which you can access here: https://learn.microsoft.com/en-us/

As your IT team, we challenge each of you to learn about at least one application from the list. Discover how it can support your role, help improve workflows, and empower you to take greater ownership of your work.

Let’s work together to make Caddis Capital, Alpine Home Medical, Copper Star, and You Can into a tech-savvy, forward-thinking organization!

Designing a team coat of arms is a simple and fun way to celebrate your group’s identity and values. Together, you’ll create a visual symbol that represents your strengths and shared goals.

• Brainstorm Values and Strengths
  Discuss as a group:
  • What values best represent us?
  • What are our greatest strengths?
  • What do we want to be known for?

• Assign Symbols
  Choose a symbol for each value or strength (e.g., a chain for teamwork, a heart for compassion, or a lightbulb for innovation).
• Design the Coat of Arms
  Sketch your design together. Divide it into sections (like quadrants), with each section representing a key value or strength.
• Optional: Add a Motto
  Create a slogan or phrase that captures your team’s spirit.

Use the download attached to print your blank coat of arms and begin!

Happy Friday! Let’s play a game to end the week.

Pick a Moderator: One person will act as the moderator to call out the categories.

Play:

• The moderator will call out a category (e.g., food, hobbies, travel).
• Each team member must quickly shout out their favorite thing in that category. For example:
  • Moderator: “Favorite pizza topping!”
  • Responses: “Pepperoni!” “Pineapple!” “Extra cheese!”
• Sample categories: Favorite dessert, Favorite childhood TV show, Favorite vacation spot, Favorite season of the year, Favorite type of exercise, Favorite way to relax, Favorite superhero, Favorite restaurant, Favorite holiday tradition, Favorite karaoke song

Encourage Variety: To keep the energy high, the moderator should quickly move through categories. Some can be silly, some serious, or some completely random to add an element of surprise.