The Monday Mindset
Theme of the Week: Insurance Informed
Ready for a new week, team?
Our partnerships with insurance providers continue to grow year by year, allowing us to help more customers access the products they need. It’s essential for us to stay informed about what insurance plans we’re contracted with and what supplies they cover. Understanding this ensures we can confidently guide customers and deliver exceptional service.
Take some time this week to explore and familiarize yourself with our insurance offerings. Below, you’ll find a link to each company’s insurance page for a quick overview.
HR Training Tuesday
Im-prove-ment / im’prōōvmənt/
“The process of a thing moving from one state to a state considered to be better, usually through some action intended to bring about the better state.”
Thank you to the HR Department for today’s training content!
At our company, we strive for continuous improvement for all. To continually improve, HR provides trainings for all employees! Today, we will be checking out a new training. Set aside some time today and let’s grow together! Simply click the link to bring up the path, log in, and click Enroll to get started. Don’t have an account on 360Learning yet? Reach out to HR to get set up.
Begin Your Training
Today we are learning about Insurance Vocabulary. This is a great refresher for those of us who work with insurance, and a great place to start for others who don’t work with insurance!
Professional Development: Insurance Fact or Fiction
Understanding insurance is vital to how we serve our customers. Today’s activity will help us clarify facts, dispel misconceptions, and sharpen our skills. Let’s play Fact or Fiction!
How It Works:
- Each person writes down 2–3 statements related to insurance policies, coverage, or products as they relate to company policy and compliance. These statements can be facts or made up.
- The group takes turns reading a statement, and everyone votes whether they believe it’s Fact or Fiction.
- After voting, the presenter reveals the answer and provides a brief explanation. Discuss as a team briefly about the statement to clarify any misconceptions.
Examples to Start:
- Example 1: “Fact or fiction? Medicare covers all CPAP supplies without copays.”
- Example 2: “Fact or fiction? Lift chairs are only covered if certain medical criteria are met.”
Wrap-Up:
What was one surprising thing you learned today? Let’s continue to build our knowledge and strengthen our ability to serve every customer confidently!
Team Building Thursday: Discover Your 15%
What Are 15% Solutions?
The concept of 15% Solutions reminds us that no matter how big a challenge may seem, there is always something within our control. By focusing on what you can do, rather than what feels out of reach, you empower yourself and your team to create positive momentum. It’s about taking initiative in ways that are within your discretion—your 15%.
Even a small shift, like moving a single grain of sand, can lead to meaningful change.
- Take a moment to reflect: What is one thing you can do today, within your current role and authority, to make a difference?
- Going around the group, have each team member share their “15% Solution.”
What can you commit to doing today? Let’s make it our mission to implement these solutions and watch how they ripple out to strengthen our team and company.
Hedgehog Herald’s Latest Edition!
Have you had a chance to check out the latest edition of the Hedgehog Herald? 🎉 It’s packed with updates, company news, and highlights you won’t want to miss. Be sure to take a few moments to read through it today!
Share Your Wins
We also want to share your wins with everyone in the Hedgehog Herald. Please complete the form by clicking the link below.