June 9th – 13th 2025

We’re kicking off a new learning initiative to help you grow and succeed.

We’re excited to share that we’ve launched a new “Basics of Sales” series designed specifically for employees looking to build or strengthen their sales knowledge. You’ll start to see learning paths appear in 360Learning, offering valuable content to help you grow your skills. Please check out Part One right here! This series will continue to expand, so stay tuned for new entries as they’re added. If you have any questions or need support, please don’t hesitate to reach out to HR or contact Karen Agnew directly.

Let’s take a moment to focus on customer retention and loyalty—key drivers of our long-term success. Acquiring a new customer costs five times more than retaining an existing one. (Forbes) Not only that, loyal customers are more likely to refer others and trust our brand for future needs.

Customer loyalty doesn’t happen overnight; it’s built through consistent effort, care, and follow-through. Whether you interact with customers directly or support behind the scenes, you play a vital role in making sure every experience is positive, seamless, and memorable.

What’s one way you go above and beyond to make a customer feel valued? Share an example of a time when a loyal customer returned and how it made an impact.

It’s not just about meeting expectations—it’s about exceeding them. A small act of kindness, a well-timed follow-up, or an effortless solution can make all the difference in building trust and loyalty.

Let’s challenge ourselves to find one way to strengthen a customer relationship today!

As part of our transition to SNAPworx, our Resupply outreach process has changed — including new phone numbers for each company. This update is now LIVE, and using the correct contact info is critical.

• Each company has a dedicated Resupply number.
  • Alpine: Use Alpine Resupply Direct/Outreach
  • You Can: Use You Can Resupply Direct/Outreach
  • Copper Star: Use Copper Star Resupply Direct/Outreach
• Only use your company’s number when contacting customers.
• Stop using any Resupply number not assigned to your brand.

• Outdated numbers not listed on the sheet.

• Old PAP Guides with incorrect contact info (new ones ship next week).

Today is all about growth! Each team member is formally challenged today! Propose a task or activity to another team member that will contribute to their development. It could be a skill to learn, a professional challenge, or even a task to complete.

• Pair up with any member of your team.
• Share a challenge you believe will help them grow.
  • Example: “I challenge you to learn more about CPAP dropship this week!”
• Embrace the challenge and commit to working on growing in that area within a set timeframe (up to you and your partner to decide.) Set a calendar reminder for around the time you’d like to see the growth implemented and see if you can hold yourself accountable.

Today, we’re taking a moment to reflect on the impact we have—through our work, our teams, and even our lives outside the office. Let’s have some fun thinking about the kind of legacy we’re each building!

• One Word Legacy: Everyone takes turns sharing one word they hope defines their legacy in their work or personal life (e.g., “kindness,” “innovation,” “growth”).

• Team Legacy Reflection: As a group, brainstorm what you want the team’s legacy to be—how do you want others to describe your team in the years to come?

If you feel comfortable, share one action you’re taking now to build your legacy, whether that’s mentoring a new colleague, bringing positivity to meetings, or leading by example. Let’s end the day feeling inspired to keep making a difference—not just today, but over time. Your contributions matter, and together, we’re building something truly meaningful!