April 28th – May 2nd 2025

Theme of the Week: Leadership at Every Level ⬆️

Hi, team! Today, let’s explore the idea of Leadership at Every Level. Leadership isn’t defined by a title or position — it’s about the actions you take every day to make a positive impact on your team, your role, and the company. Whether you’re customer-facing or behind the scenes, in a leadership role or not, each of us has the potential to lead in meaningful ways.

Great leadership starts with accountability. When you own your responsibilities, follow through on commitments, and set a strong example, you inspire those around you to do the same. Think about how you can step up today — even small actions like offering support to a teammate or identifying ways to improve your daily processes can have a ripple effect.

Remember, great leaders contribute to a culture of collaboration and growth. Let’s take a moment to reflect: What leadership qualities can you embody in your role this week?

When we all lead from where we stand, we elevate the entire team. Here’s to making our company even better, one small leadership moment at a time!

Each day, our team works hard to provide the best possible experience—but some go above and beyond. This week, we’re highlighting three exceptional employees from across our companies who’ve received outstanding customer feedback. Their professionalism, care, and consistency set a high standard for us all.

Gabriel Izaltino
Gabriel took extra time to help a customer outside the normal exchange window, uncovering an issue with their order and offering a clear, helpful solution. His patience and commitment turned a frustrating moment into a great experience.

• Customer praise:
  “Gabriel demonstrated excellent customer service and should be commended and compensated well for being a valuable member of your team!!!”

Cesar Fernandez
Cesar made the CPAP setup process smooth and quick, explaining everything clearly and ensuring the customer felt confident. His fast, thorough approach was a key part of a standout experience.

• Customer praise:
  “He explained everything I needed… I would recommend this store for your supplies.”

Dru Rigby
Dru calmly walked a customer through their new CPAP setup, making it easy and comfortable to use. His support helped them sleep soundly their very first night.

• Customer praise:
  “I came home, hooked up the machine and proceeded to sleep well! Thank you!”

Thank you, Gabriel, Cesar, and Dru—your impact doesn’t go unnoticed.

Leadership isn’t just about titles—it’s about traits, behaviors, and how we inspire others.

Today, let’s take a moment to reflect on those who exemplify great leadership.

1. 1. List Your Leaders: Think of one leader you admire. They could be from history, business, or even your personal life.
   2. Share Why: Share with the team and explain what makes this leader stand out to you.
   3. Spot the Qualities: As a group, we’ll compile a list of the most common traits mentioned—qualities like empathy, vision, or determination.

Leadership is something we all contribute to, at every level. Let’s inspire one another!

Leader Standard Work (LSW) is a powerful concept rooted in continuous improvement and effective leadership. It’s a structured framework that encourages leaders—at every level—to organize their daily and weekly activities around what truly drives value for their team and organization. Challenge for Today: Implement Leader Standard Work!

For one day, organize your tasks using this framework:

• Morning Check-In (10-15 minutes): Start the day by reviewing priorities and setting your intentions.
• Core Responsibilities: Block time for your daily must-dos (e.g., emails, routine tasks).
• Strategic Work: Spend time on an improvement project, goal, or creative task. Use this “head down” time to make large strides on a big task!
• Team Support: Dedicate a short bit of time to connect with others—ask, “How can I help you today?”
• Reflection: End the day with 5 minutes of reflection. Ask yourself:
  • Did I focus on the most important tasks?
  • What can I improve tomorrow?

Let’s take intentional steps toward being impactful leaders—no matter your role. Let’s make today count! 🚀

Today, we’re celebrating leadership qualities at every level with a little fun and recognition!

Certificates Ready to Go 🎓

• We’ve got a set of printable certificates with pre-labeled leadership qualities. Print out your choice below! There is also a blank version where you can write in a leadership quality.

Nominate & Celebrate! 🥳

• Take a minute to think about your teammates and assign a leadership title that matches their strengths.
• Once you’re ready, print, fill out, or share your chosen certificate and present it to your teammate!