The Monday Mindset
“It takes humility to seek feedback. It takes wisdom to understand it, analyze it, and appropriately act on it.” – Stephen M.R. Covey, The Speed of Trust
What feedback do you need today? Let’s practice. Share one project you have on the docket this week and ask for feedback. Once everyone has shared, genuinely try to understand, analyze, and appropriately act on it this week.
The Speed of Trust
To access the Leadership University book “The Speed of Trust,” first call Janae Ingram at x1856 to receive a code. Then, download the Audible app on your phone and log in using the username Janae.ingram@caddiscap.com and the password BookClub801.
Scary Good Sales
Welcome to our “Scary Good Sales” Huddle! Today, we’ll be diving into some of the best tips, tricks, and best practices to ensure we’re offering the best possible service to our customers.
Establish a connection with the customer. This can make them feel more comfortable and open to buying from you.
- Best Practice: Find common ground, whether it’s a shared interest or simply showing genuine interest in their situation.
Be prepared for common questions or even objections and have strategies in place to address them effectively. This can help increase UPT and make sure the customer feels helped and heard.
- Best Practice: Use the “feel, felt, found” technique: “I understand how you feel. Many of our customers felt the same way until they found that…”
When it’s time to close the sale, do so with confidence. Ensure the customer feels their needs are met and that they’re making the right choice.
- Best Practice: Use trial closes throughout the conversation to gauge readiness and address any last-minute concerns.
Be a Goldfish
Today, we are watching another inspirational clip from Ted Lasso. Watch as the coach serves up a dose of wisdom to a player down on his luck.
How can we aspire to, as silly as it sounds, be more like a goldfish? Why would this approach work in a team environment? Share any thoughts you have with the team.
Watch the Video
Click the video player below to watch today’s video. For the best viewing experience, be sure to switch to fullscreen mode.
Proactive vs. Reactive
- Proactive: Acting in anticipation of future problems, needs, or changes. Being prepared and taking control. The ideal team approach.
- Reactive: Responding to events after they have happened. Often involves dealing with unexpected issues-a less ideal approach.
Discuss the following scenarios and the differences in reactive/proactive approach.
Your team is late with a major deadline, halting the launch date in the process.
- Reactive: Rushing to meet the deadline with last-minute changes and approvals.
- Proactive: Setting clear milestones well in advance, conducting regular check-ins, and ensuring all materials are ready well before the deadline.
A customer calls with a complaint about a product.
- Reactive: Offering a quick or temporary fix to the immediate issue.
- Proactive: Implementing a system to improve the process and prevent future complaints.
Reflect on a recent work situation where you reacted to a problem. Think about how you could’ve approached it proactively. Write down one proactive strategy you will implement moving forward. Understanding and adopting a proactive mindset can help us better prepare for challenges, reduce stress, and enhance our efficiency.
Alphabet Game
Let’s have some fun while getting to know each other better!
The person whose birthday is next will kick off the game by sharing something about themselves that starts with the letter “A.” The next person will follow with something that starts with the letter “B,” and so on. Continue this pattern and see how far through the alphabet we can get.
Let’s get those alphabet-inspired fun facts rolling!