December 1st – 5th 2025

This season, take the opportunity to give back by visiting a Giving Machine near you! It’s an easy and meaningful way to make a difference in the community.

By participating in this initiative, you can also earn Caddis Coins, adding a fun and rewarding element to your act of service. Every contribution helps spread kindness, and your involvement supports our collective goal of lifting others. For full details on how to participate and how Caddis Coins are awarded, be sure to check the Q4 Initiative email.

Miscommunication often starts with an unchallenged assumption about a timeline, a goal, or a teammate’s workload. Good teamwork requires us to pause and confirm our understanding, especially when dealing with complex or cross-functional tasks.

Think about a task you received or delegated recently. Check one of your biggest assumptions about it (e.g., “The data is already clean,” or “They know this is urgent”) by asking a quick, clarifying question.

Leadership and productivity require knowing what to prioritize. Learning to say “No” (or “Not right now”) to lower-impact tasks is crucial. While “No” shouldn’t be a habit, it can be a tactical choice for process improvement. When you protect your time, you ensure you can dedicate your best effort to the projects that move the needle.

Review your to-do list for this week. See how you can confidently delegate, defer, or discuss any task with your manager.

The holiday lull often gives way to a major influx of new client initiatives, policy changes, and increased demand in January. True service leadership means preparing for these needs now. By identifying potential friction points, we can proactively create the documentation, resources, or specialized training our customers will need to make their Q1 transition as smooth as possible.

Think about the biggest confusion point or challenge customers typically face in the first two weeks of the new year (e.g., new deductibles, updated forms, delayed deliveries). Plan a way to get ahead and prepare to serve your clients or customers.

As we wrap up the year, let’s put on our industry prediction hats! This is a chance to have a fun, low-stakes chat about what’s coming next in the world of Durable Medical Equipment (DME). It’s a great way to talk trends without the pressure of a strategic planning meeting.

Share with the group one serious but exciting prediction you have for the DME industry in 2026.

Prediction Examples:

• Could new battery technology dramatically reduce the size of portable oxygen concentrators (POCs)?
• Could the industry see a push for standardized digital intake processes across all providers?

Share your prediction and let us know why you think it’ll happen!

Share with the team one recipe you absolutely cannot do the holidays without. If you’re comfortable, share the recipe itself! Most importantly, tell us the story behind it: Who taught you to make it? What specific holiday or person does it remind you of? Let’s spread some comfort and nostalgia as we head into the weekend!